meteorqq Account & Payment FAQ

No. We at meteorqq allow each person to operate only one account. If we discover that you are managing more than one account, we will suspend all accounts linked to you and may forfeit associated balances. Multi-accounting violates our terms and is treated as fraud. This rule applies even if accounts are registered under different names, emails, or payment methods — our system uses device fingerprinting, IP address history, and payment data to detect duplicates. If you have forgotten your password or lost access to your meteorqq account, use the account recovery option instead of creating a new account. Contact our support team if you need help regaining access to your existing account.

When you register for meteorqq, we collect your email address, chosen username, password, full name, date of birth, phone number, and residential address. After account creation, you log in and upload identity verification documents — a government ID (passport, national ID card, or driver's licence) and proof of residence (utility bill, lease agreement, or recent bank statement). These documents are encrypted and stored securely. Our verification team reviews them within one business day. Once approved, your meteorqq account is fully active and you can deposit and wager. We collect this information to comply with jurisdiction requirements, prevent fraud, and process your deposits and withdrawals correctly.

Our meteorqq support team responds to account queries, payment inquiries, and game disputes during standard business hours (Monday to Friday, 09:00 to 18:00 local time). Most queries receive a response within 4-6 hours during these windows. Weekend and holiday inquiries (Idul Fitri, Idul Adha, Imlek) are queued and answered the next business day. For urgent account security issues (unauthorized access, suspected fraud), flag your query as urgent and provide as much detail as possible. Critical security issues may be escalated outside standard hours. Submit queries via the in-app help portal and include your account ID for faster processing.

meteorqq does not charge deposit or withdrawal fees. However, your payment partner (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) may apply their own fees depending on your account type and transaction size. For example, some bank transfers incur a small processing charge from your bank. We recommend checking with your payment provider before initiating a deposit or withdrawal. All fees charged by payment partners are shown to you before you confirm the transaction. We at meteorqq retain no portion of these fees; they go directly to the payment processor. Our meteorqq balance display is always net of any withdrawal requests you have submitted but not yet settled.

When you request a withdrawal on meteorqq, our system first verifies your account status and checks for any compliance flags. This internal review takes 1-2 hours during business hours. If approved, your withdrawal moves to the payment partner, which processes the transfer to your bank or e-wallet. Settlement time depends on your chosen payment method: e-wallet and mobile banking transfers typically settle within 1-4 hours; local payment and online payment transfers can take 2-6 hours; direct bank transfers (e-wallet, mobile banking, local payment, online payment) settle within 1-3 business days depending on your bank. If your meteorqq account is flagged for additional verification (unusual activity, large withdrawal), we may hold your request for further investigation, which extends the timeline. You receive a notification when your withdrawal is approved and again when funds arrive in your account.

Our meteorqq platform hosts four main game categories. Football sportsbook: Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and other football tournaments with game information and settlement. Live-dealer casino: blackjack, roulette, baccarat, Dragon Tiger, and other table games streamed from multi-camera studios. Slots: Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and similar games. Esports: Mobile Legends, Free Fire, PUBG Mobile, and other competitive gaming markets. Each category has its own game library, odds, and settlement rules. You can browse all games from your meteorqq dashboard and select by category or search by name.

Free bets and free spins are promotional credits that meteorqq grants to eligible users. Free bets are typically credited to your sportsbook balance and can be used on football matches or esports events. Free spins are issued for slot games and allow you to spin reels without using your own balance. These offers appear in your meteorqq account under the Promotions or Offers section. You can view the terms for each offer — for example, how many times you must wager the credit before withdrawing winnings. Free bets and spins are non-cashable (you cannot withdraw them as cash) but any winnings from them can be withdrawn after meeting wagering requirements. Offers vary and are updated regularly; check your account dashboard for current available promotions.

Your meteorqq account includes several control tools in your Settings. You can update your registered email, phone number, and residential address. You can change your password at any time; we recommend changing it if you suspect unauthorized access. You can review your recent login history and see which devices have accessed your account. You can request a full data export of your account information and betting history. If you believe your meteorqq account has been compromised, use the Lock Account button to freeze all access immediately and contact support. You can also request account closure, which terminates all access and marks your account for data deletion (subject to legal retention requirements). All of these tools are available in your account dashboard under Settings or Security.